Client Support For
Elite Trading Brands

Scale your brand with support solutions.

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Our Priority

24/7 Support

Everything You Need to Automate Support.

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01

Live Chat

We manage real-time customer conversations on your website, ensuring your clients get instant answers and a seamless experience.

02

Email Support

Our team handles your customer emails with professional, timely, and thorough responses that reflect your brand’s voice.

03

Social Media Support

We monitor and respond to direct messages and inquiries across your social channels, keeping your audience engaged and supported.

your brand

Trusted Support
Stronger Brands

Support Solutions for the Trading Industry.

Our Clients
FAQ

Frequently Asked Questions

Everything You Need to Know

What does Kultra offer?

Kultra specializes in providing end-to-end customer support solutions for trading brands, prop firms, and brokers. We handle inquiries, technical troubleshooting, account management, and trader communications so that brands can focus on scaling their business.

How does Kultra integrate with a trading brand’s existing system?

Our team works directly with your CRM, trading platforms, and ticketing systems. We adapt to your workflows, ensuring a seamless experience for traders without requiring you to overhaul your internal processes.

What types of support does Kultra provide?

Kultra offers multi-channel support including email, live chat, and social community management. We assist traders with account setup, platform issues, rule clarifications, payouts, and other customer service needs tailored to each brand.

How does Kultra maintain brand consistency when dealing with traders?

We operate as an extension of your brand. Our support agents are trained on your rules, tone of voice, and brand identity, ensuring that every response feels like it comes directly from your company.

Why should a trading brand choose Kultra over hiring its own support team?

With Kultra, you get an experienced team that already understands the unique challenges of prop firms and brokers. We reduce overhead costs, scale quickly with demand, and provide reliable, professional support that builds trader trust and strengthens your brand.